Legal

Privacy Policy

Last updated: 25 August 2026

1. Who we are

AliveMonitor operates the public website available at: www.alivemonitor.com

For the purposes of applicable data-protection law, AliveMonitor is the controller of personal data processed through this public website.

You can contact us about privacy matters using our contact section.

This policy applies to the public marketing website. The AliveMonitor application at app.alivemonitor.com and its related services may process account, monitoring, alerting, billing, and service-usage data under their own privacy information.

2. Personal data we collect

Information collected automatically

When you visit the website, our hosting and security infrastructure may process technical information such as:

Your IP address.
Browser type and version.
Device and operating-system information.
Requested pages and resources.
Date and time of the request.
Referring page, where available.
HTTP status and diagnostic information.

This information is normally recorded in server logs and is used to deliver the website, maintain security, diagnose errors, prevent abuse, and protect the availability of the service.

Information you send to us

The public website does not currently provide a contact form. If you contact us by email, we may process:

Your name.
Your email address.
The contents of your message.
Any other information you choose to provide.

Please do not send sensitive personal information unless it is necessary for your request.

Comments and public accounts

Comments are disabled on this website. Visitors cannot submit comments, and the website does not collect comment data or use Gravatar for public comments.

The public website does not offer visitor registration or customer accounts. AliveMonitor product accounts are managed separately through app.alivemonitor.com.

Media uploads

Visitors cannot upload media files to the public website. Images and other website content are uploaded only by authorized website administrators.

3. Why we use personal data

We process personal data for the following purposes:

To provide and operate the public website.
To maintain the website’s security and availability.
To detect, investigate, and prevent errors, fraud, spam, and abuse.
To respond to messages and enquiries.
To establish, exercise, or defend legal claims.
To comply with applicable legal obligations.

4. Legal bases for processing

Depending on the circumstances, we rely on the following legal bases:

Legitimate interests: operating, securing, maintaining, and improving the website; preventing abuse; and responding to ordinary enquiries.
Steps requested before entering into a contract: responding to product, pricing, partnership, or commercial enquiries.
Legal obligations: retaining or disclosing information when required by applicable law.
Consent: where we specifically request consent, including before using optional cookies or similar technologies if they are introduced in the future.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. Cookies

AliveMonitor uses cookies and similar technologies on the public website at www.alivemonitor.com and the application at app.alivemonitor.com.

Technically necessary cookies

WordPress and the AliveMonitor application may use cookies that are necessary for security, authentication, session management, user preferences, and the correct operation of the service.

WordPress may use the following cookies for authorized administrators:

A temporary cookie to determine whether the browser accepts cookies.
Login and security cookies when an administrator signs in.
Cookies that remember administrative display preferences.
A cookie identifying content recently edited or published.

The AliveMonitor application may use necessary cookies to keep users signed in, protect accounts, prevent fraud, maintain sessions, and remember security or interface preferences.

These cookies do not require consent where they are strictly necessary to provide a service requested by the user.

Google Analytics

With your consent, we use Google Analytics 4, a web analytics service provided by Google, to understand how visitors and users interact with the AliveMonitor website and application.

Google Analytics helps us measure information such as:

Pages and application screens viewed.
Buttons, links, and features used.
Session duration and navigation paths.
Referring websites and campaign information.
Browser, device type, operating system, and language.
Approximate geographic location.
Application performance and technical events.
Whether a visitor is new or returning.

Google Analytics uses IP addresses during collection to determine approximate geographic information and route data to an appropriate processing location. According to Google, Google Analytics 4 does not log or store visitors’ IP addresses.

We do not intentionally send names, email addresses, monitoring targets, alert contents, payment information, or other directly identifying information to Google Analytics.

Where analytics is configured across www.alivemonitor.com and app.alivemonitor.com, analytics identifiers may be used, after consent, to understand how a visitor moves between the public website and the application.

We use Google Analytics for audience measurement, service improvement, and understanding product usage. We do not use Google Analytics for personalized advertising or remarketing unless this policy and our consent controls are updated accordingly.

Google Analytics cookies

Google Analytics may set the following first-party cookies after analytics consent has been granted:

_ga — used to distinguish visitors. It may remain on the device for up to two years.
_ga_<measurement-id> — used to maintain session information. It may remain on the device for up to two years.

Cookie expiration may be renewed when the user returns and analytics consent remains active.

Our consent-management system may also store a technically necessary preference recording whether analytics cookies were accepted or rejected. This allows the website and application to respect the user’s selection on subsequent visits.

Legal basis and consent

The legal basis for Google Analytics processing is your consent.

Google Analytics cookies are not placed until you accept analytics cookies through our consent controls. Refusing analytics cookies does not prevent access to the public website or the core functionality of the AliveMonitor application.

You may accept, reject, or withdraw consent at any time using the cookie settings available on the website or application. Withdrawing consent does not affect processing that occurred before consent was withdrawn.

You can also delete existing cookies through your browser settings. Deleting cookies may cause the consent banner to appear again.

Analytics data retention

User-level and event-level information held in our Google Analytics properties is retained for up to 14 months and is then automatically deleted in accordance with our configured retention settings.

Aggregated statistics that no longer directly relate to an identifiable user may be retained for longer for reporting, security, and service-improvement purposes.

Google’s processing of data

Google processes analytics information on our behalf in accordance with the applicable Google Analytics terms and data-processing conditions. Google may process information in countries outside Spain or the European Economic Area using applicable legal transfer mechanisms and safeguards.

More information is available from Google:

6. Embedded content and external links

The website may link to external websites, including the AliveMonitor application. Following an external link takes you to a service governed by that service’s own privacy practices.

If an article includes embedded content from another website—such as a video, image, map, or social-media post—that third party may receive technical information, use cookies, or record your interaction with the embedded content.

We will review embedded services before adding them and, where required, prevent non-essential third-party content from loading until consent has been obtained.

7. Who we share personal data with

We may share personal data only where necessary with:

Hosting, infrastructure, content-delivery, backup, and security providers.
Email and communication providers when you contact us.
Professional advisers such as legal, accounting, or security advisers.
Public authorities, regulators, courts, or law-enforcement bodies where disclosure is legally required.
A buyer, successor, or relevant adviser in connection with a merger, financing, reorganization, or sale of all or part of the business, subject to appropriate confidentiality safeguards.

Service providers may process information only to provide contracted services and are expected to apply appropriate security and confidentiality protections.

We do not sell personal data.

8. International data transfers

AliveMonitor hosts and operates its own services within the European Union and does not directly transfer personal data outside the European Union or European Economic Area for its own operational purposes.

Some third-party service providers, including Google Analytics, may process or access limited information from locations outside the European Union or European Economic Area as part of providing their services.

Where this occurs, we require the provider to apply an appropriate legal transfer mechanism and data-protection safeguards. Depending on the destination and provider, these may include:

An adequacy decision adopted by the European Commission.
The European Commission’s Standard Contractual Clauses.
Appropriate contractual, technical, and organizational safeguards.
Another transfer mechanism permitted under applicable data-protection law.

These providers are responsible for processing information in accordance with their contractual obligations, privacy policies, and applicable regulations. AliveMonitor reviews the data-protection terms of the providers it uses and limits the information shared with them to what is necessary for the relevant service.

For information about how Google handles international data transfers, please see the Google Privacy Policy and Google data-transfer frameworks.

You may contact hello@alivemonitor.com for additional information about the safeguards applicable to personal data processed through our service providers.

9. How long we retain personal data

We retain personal data only for as long as reasonably necessary for the purposes described in this policy:

Routine server and security logs are normally retained for no longer than 90 days, unless a longer period is required to investigate an incident, prevent abuse, or comply with law.
Information connected with a contractual or legal matter may be retained for the applicable limitation, accounting, or regulatory period.
Administrative WordPress account information is retained while the account remains necessary and is removed or anonymized when it is no longer required, subject to security and legal obligations.

We may retain limited information for longer where necessary to establish, exercise, or defend legal claims.

10. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction.

No internet transmission or storage system can be guaranteed to be completely secure. If you believe you have identified a security or privacy issue, contact us using the contact section.

11. Your data-protection rights

Subject to applicable law, you may have the right to:

Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Request restriction of processing.
Object to processing based on legitimate interests.
Receive certain data in a portable format.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with a supervisory authority.

To exercise these rights, email hello@alivemonitor.com. We may need to request information reasonably necessary to verify your identity before completing a request.

If you are located in Spain, you may lodge a complaint with the Spanish Data Protection Agency:

Agencia Española de Protección de Datos

You may also contact the data-protection authority in the EU or EEA country where you live or work.

12. Automated decision-making

The public website does not use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects.

13. Children’s privacy

The public website is intended for businesses, professionals, developers, and product teams. It is not directed at children, and we do not knowingly collect personal data from children through this website.

If you believe a child has provided personal data to us, contact us so that we can investigate and take appropriate action.

14. Changes to this policy

We may update this Privacy Policy when the website, our service providers, or legal requirements change.

The current version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through an additional notice where appropriate.

15. Contact

For questions, requests, or concerns about this Privacy Policy or our handling of personal data, contact:

AliveMonitor
Contact information
Website: www.alivemonitor.com